The readers’ editor is the Guardian’s internal ombudsman. The job of the readers’ editor is “to collect, consider, investigate, respond to, and where appropriate come to a conclusion about readers’ comments, concerns, and complaints in a prompt and timely manner, from a position of independence within the paper”.

Chris Elliottis the Guardian’s third readers’ editor. He took over in August 2010, having formerly been managing editor GNM, news editor and reporter.

The Guardian’s policy is to correct significant errors as soon as possible. Corrections appear on the relevant web page and/or in the newspaper.

If you see an error please contact the readers’ editor’s office and provide a web link, or the date and page number from the newspaper:

• Email: reader@theguardian.com
• Phone: +44 (0)20 3353 4736 between 10am and 1pm UK time
• Twitter: @GdnReadersEd

Open Dooris a regular column by the readers’ editor about your suggestions, concerns, complaints and other things.

The full terms of reference for the readers’ editor can be found here. The Observer has its own readers’ editor.